If you're experiencing issues with your Trade Me listings after updating to the Dealerbase API, please complete the following in order. If your problem persists please create a ticket with our support team who can investigate further.
STEP 1: Ensure all computers are on the latest version of Motorcentral
- Select Help > Run Updates.
You will be redirected to our website where you can download the latest Motorcentral DMS version. - Click the Download button.
- Locate the downloaded file and run it.
If you are already on the latest version you will receive the below message otherwise please complete the installation instructions to install Motorcentral. - Please repeat this process for all computers that currently have Motorcentral installed.
STEP 2: Complete an export to Trade Me
- Navigate to the Export tab and select Trade Me Motors (Dealerbase API)
- Click Export Now
Motorcentral will analyse the vehicles you have selected to export and identify any with potential issues by marking them with a warning symbol.
Placing your cursor over the warning symbol will help identify what issues have been identified for that vehicle.
Note: If a vehicle has an issue, it will NOT be included in this export. This means if the vehicle is already on Trade Me it will not be updated. - Correct those vehicles that have identified issues until the warning symbol is removed.
You can double-click on a vehicle to open it and make any necessary edits. Motorcentral will remind you of any items that need updating.
Note: If a truck, caravan, motorhome etc has an error, ensure it has the correct vehicle class in Motorcentral. Trade Me will not accept these vehicle types as Passenger Vehicles. - (Multi) For multi-dealerships complete Step 3 for each Account tab you have at the top of the window
- Click Export to Trade Me
Motorcentral will begin to send your vehicles to Trade Me including images. You can see progress via the progress bar at the bottom of the window. - Once complete, if there are still issues with listing your vehicles on Trade Me a dialog box similar to the below will appear.
Any vehicles listed here have not been updated on Trade Me. - Correct any vehicles that still have identified issues.
You may find it easier to Copy to Clipboard the errors and work through them. - Repeat Steps 2 thru 7 again until the Export to Trade Me completes without errors.
STEP 3: Resolve specific errors
Below are a list of common issues and how to resolve them:
- Error: Listing manufacturer 'XXX' is not valid
- Error: Listing model 'XXX' is not valid
- Error: Listing must have a transmission
- Error: Listing must have a registration plate, chassis or VIN
- Error: This VinNumber has been used for another vehicle
- Dealerbase Standard Vehicle Listing not displaying
Listing manufacturer 'XXX' is not valid |
This vehicle manufacturer name does not match a manufacturer on the Trade Me Make list. This is due primarily to two reasons:
Manufacturer doesn't match Trade Me If you want to update your manufacturer to match a Trade Me one, then:
If you prefer to keep your own manufacturer, it's possible to tell Trade Me which (of their) manufacturers you'd like this vehicle to be listed under:
Vehicle Class is incorrect When entering a vehicle into Motorcentral you must choose the correct vehicle class. If you haven't selected the correct class, the list of manufacturers may not match correctly. For example, the manufacturer Hino will only be available when listing a truck. You can check the vehicle class of a vehicle by opening it and looking at the icon in the top left-hand corner of the window. To resolve:
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Listing manufacturer 'XXX' is not valid |
This vehicle manufacturer name is invalid. In this case it has a <space> character at the end of it. This needs to be removed. To correct it:
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Listing model 'XXX' is not valid |
This vehicle model name does not match a model on the Trade Me Model list for the selected manufacturer. If you want to update your model to match a Trade Me one, then:
If you prefer to keep your own model, it's possible to tell Trade Me which (of their) models you'd like this vehicle to be listed under:
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Listing must have a transmission |
The vehicle doesn't have a transmission entered. Please enter one.
If the error remains you may need to ensure a Transmission type has been selected for this transmission. To do this:
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Listing must have a registration plate, chassis or VIN |
The vehicle doesn't have a registration plate, chassis number or VIN entered. Please enter at least one.
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Stock No XXXX -: Error encountered when creating vehicle. This VinNumber has been used for another vehicle (YYYY). Please use a unique VinNumber. |
You have listed a vehicle in the last 120 days with Trade Me that already uses that VIN. To resolve:
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When viewing on Trade Me, a vehicle's description no longer includes the Dealerbase Standard Vehicle Text (SVT)
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You must tell Motorcentral which vehicles should have the SVT applied. To do this:
Next time you export this vehicle to Trade Me successfully the standard vehicle text will be applied. |
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