Getting Started

Before completing these steps, please ensure you have obtained your email address, password, incoming mail server name (IMAP), and outgoing mail server name (SMTP) from our Support Team.

Step 1: Accounts > Set up an account > Email

Step 2: Enter the following details

• Your name (used for outgoing emails)
• Email address
• Password

Click Continue

Manual config

Step 3: Thunderbird will start to look up the configuration > Click Manual config

Step 4: Enter/amend the following account details

• Incoming (IMAP) mail server: mail.hostedemail.com
• Outgoing (SMTP) mail server: mail.hostedemail.com
• Username (Incoming): Full email address
• Username (Outgoing): Full email address
• Incoming Port: 993
• Outgoing Port: 465
• SSL: SSL/TLS

Click Re-test

Step 5: Thunderbird will now verify the account settings, if this is successful it will say ‘The following settings were found by probing the given server’

Click Done

Your account will now be successfully added.

Note: If the account verification fails in Step 5, please double check the account settings you have entered in Step 4.